Shipping policy
Shipping Policy
Last updated: September 2026
Free shipping on every order
No minimum purchase, no hidden fees. What you see at checkout is what you pay.
Where we ship
Canada, the United States, the United Kingdom, Australia, and across Europe and Asia — 28 countries in total.
How long it takes
| Destination | Estimated delivery |
|---|---|
| Canada | 7 to 14 business days |
| United States | 7 to 15 business days |
| United Kingdom | 10 to 20 business days |
| Australia | 12 to 25 business days |
| Everywhere else | 15 to 30 business days |
Business days are Monday to Friday, excluding public holidays. These are estimates and can shift with customs processing.
Where your order ships from
We work with manufacturing partners overseas, so most orders ship internationally. That is why delivery takes longer than a local store — and it is why our prices are what they are. Your tracking number works the whole way.
Processing
Orders are processed within 1 to 3 business days after payment. You receive a shipping confirmation with your tracking number once the order leaves the warehouse. Orders placed on weekends or holidays are processed the next business day.
Tracking
Tracking updates can take 24 to 48 hours to appear after shipment. If you have not received a tracking number within 5 business days of ordering, email yochkaephraimjoseph@gmail.com.
Orders with several items
Items may ship separately from different warehouses, so you may receive more than one tracking number. This is normal and does not mean anything is missing.
Customs and duties
For orders outside Canada, your country may charge customs duties or import taxes on delivery. These are set by your customs authority, are not included in our prices, and are the customer's responsibility.
Delays we cannot control
Customs clearance, carrier delays, extreme weather, public holidays, an incorrect address, or a missed delivery attempt.
Wrong address
Check your shipping address before ordering. If you spot an error, email us immediately — we will correct it if the order has not shipped yet. Once it has shipped, we cannot guarantee a change.
Package shows delivered but is missing
Check with neighbours and around your property, then contact your local carrier with your tracking number. If it is still unresolved after 5 days, email us and we will investigate. If the carrier confirms the loss, you choose a replacement or a full refund.
Contact
Email: yochkaephraimjoseph@gmail.com Response time: within 48 hours, Monday to Friday