Shipping policy
SHIPPING POLICY
Last updated: June 2026
At Joshkas, we are committed to
delivering your order as quickly
and safely as possible.
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FREE SHIPPING ON ALL ORDERS
We offer free shipping on every
single order — no minimum purchase
required, no hidden fees.
What you see at checkout is
exactly what you pay. ✅
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WHERE WE SHIP
We currently ship to:
→ United States
→ United Kingdom
→ Canada
→ Australia
→ And select international
destinations worldwide
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ESTIMATED DELIVERY TIMES
United States :
→ 7 to 15 business days
United Kingdom :
→ 10 to 20 business days
Canada :
→ 7 to 14 business days
Australia :
→ 12 to 25 business days
Other Countries :
→ 15 to 30 business days
Business days are Monday to Friday,
excluding public holidays.
These are estimates only and
may vary depending on your
location and customs processing.
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ORDER PROCESSING TIME
→ Orders are processed within
1 to 3 business days
after payment confirmation
→ You will receive a shipping
confirmation email with your
tracking number once your
order has been dispatched
→ Orders placed on weekends
or public holidays will be
processed the next business day
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ORDER TRACKING
Once your order ships:
→ You will receive an email
with your tracking number
→ Use this number to track
your package online
→ Tracking updates may take
24 to 48 hours to appear
after shipment
If you have not received your
tracking number within 5 business
days of placing your order,
please contact us at:
support@joshkas.com
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CUSTOMS & IMPORT DUTIES
For international orders
outside of Canada:
→ Your order may be subject to
customs duties and import taxes
→ These fees are determined by
your country's customs authority
→ Joshkas has no control over
these fees
→ Customers are responsible for
paying any customs charges
upon delivery
We recommend checking with your
local customs office before ordering
if you are unsure about potential fees.
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SHIPPING DELAYS
Joshkas is not responsible for
delays caused by:
→ Customs clearance processes
→ Carrier delays
→ Natural disasters or
extreme weather conditions
→ Public holidays in the
country of origin or destination
→ Incorrect shipping address
provided by the customer
→ Failed delivery attempts
due to customer absence
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INCORRECT SHIPPING ADDRESS
Please double-check your shipping
address before placing your order.
→ We are not responsible for
orders shipped to incorrect
addresses provided by customers
→ If you notice an error after
placing your order contact us
immediately at support@joshkas.com
→ We will do our best to correct
the address before shipment
→ Once the order has shipped
we cannot guarantee address changes
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LOST OR STOLEN PACKAGES
If your tracking shows delivered
but you have not received your package:
Step 1 :
→ Check with neighbors and
around your property
Step 2 :
→ Contact your local post office
or carrier with your tracking number
Step 3 :
→ If still unresolved after 5 days
contact us at support@joshkas.com
→ We will investigate and resolve
the issue for you
Lost packages confirmed by the carrier:
→ We will send a full replacement
or issue a complete refund
→ Your choice ✅
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DAMAGED PACKAGES
If your package arrives damaged:
→ Take photos immediately
before opening the package
→ Contact us within 48 hours
at support@joshkas.com
→ Include your order number
and photos of the damage
→ We will send a replacement
at no additional cost ✅
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MULTIPLE ITEMS IN ONE ORDER
If you order multiple products:
→ Items may ship separately
from different warehouses
→ You may receive multiple
tracking numbers
→ This is completely normal
and does not affect your order
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CONTACT US
For any shipping-related questions:
Email : support@joshkas.com
Response time : Within 24 hours
Monday to Friday
We are here to help and will
always do our best to resolve
any shipping issues quickly
and fairly.
— The Joshkas Team