Refund policy
RETURN & REFUND POLICY
Last updated: June 2026
At Joshkas, your satisfaction is our
absolute priority. We stand behind
every product we sell with a simple
and honest return policy.
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30-DAY RETURN GUARANTEE
You have 30 days from the date you
receive your order to request a return
or refund. No questions asked.
If you are not completely satisfied
with your purchase for any reason,
we will issue a full refund.
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ELIGIBLE REASONS FOR RETURN
→ Item arrived damaged or broken
→ Item does not match the description
→ Wrong item received
→ Item stopped working within
30 days of receipt
→ You simply changed your mind
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NON-ELIGIBLE ITEMS
The following items cannot be returned:
→ Items returned after 30 days
of delivery
→ Items that have been used and
show signs of wear beyond
normal inspection
→ Items returned without
prior approval
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HOW TO REQUEST A RETURN
Step 1 :
Email us at support@joshkas.com
with the subject line :
"Return Request — Order #[your order]"
Step 2 :
Include in your email :
→ Your full name
→ Your order number
→ Reason for return
→ Photo of the item if damaged
Step 3 :
We will respond within 24 hours
with instructions on how to proceed.
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REFUND PROCESS
Once your return is approved :
→ Full refund issued within
3 to 5 business days
→ Refund processed to your
original payment method
→ You will receive a confirmation
email once processed
Note : Depending on your bank or
credit card provider, it may take
an additional 3 to 5 business days
for the refund to appear
on your statement.
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DAMAGED OR LOST PACKAGES
Damaged package on arrival :
→ Take a photo immediately
→ Email us within 48 hours
→ We will send a replacement
at no extra cost ✅
Lost package :
→ If your package is confirmed lost
by the carrier
→ We will send a replacement
or issue a full refund
→ Your choice ✅
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EXCHANGES
We do not offer direct exchanges
at this time.
If you would like a different item,
please return your original order
for a full refund and place
a new order. ✅
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SHIPPING COSTS FOR RETURNS
→ If the item is defective or
incorrect : Joshkas covers
all return shipping costs ✅
→ If you changed your mind :
Return shipping costs are
the customer's responsibility ✅
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PRODUCT-SPECIFIC POLICIES
Car Trash Can :
→ Eligible for full return
if unused or defective
→ 90-day replacement warranty
for manufacturing defects ✅
Car Aroma Diffuser LED :
→ Eligible for full return
if unused or defective
→ 90-day replacement warranty ✅
Portable Car Vacuum 690000Pa :
→ Eligible for full return
if unused or defective
→ 90-day replacement warranty ✅
Car Cleaning Gel :
→ Eligible for return if unopened
→ Non-returnable once opened
for hygiene reasons ✅
Seat Gap Filler (Pack of 2) :
→ Eligible for full return
if unused or defective ✅
Trunk Organizer :
→ Eligible for full return
if unused or defective ✅
Car Air Freshener Diffuser :
→ Eligible for return if unopened
→ Non-returnable once opened
for hygiene reasons ✅
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CONTACT US
For any return or refund request :
Email : support@joshkas.com
Response time : Within 24 hours
Monday to Friday
We are committed to making your
experience with Joshkas as smooth
and satisfying as possible.
Thank you for shopping with us.
— The Joshkas Team