FAQ

Nothing. Shipping is free on every order to the USA, the UK and Canada — no minimum, no threshold to reach. What you see at checkout is what you pay.

Orders are processed within 1 to 3 business days after payment. You get a tracking number when the parcel is handed over.

In business days, after the 1 to 3 day processing time:

• Canada — 7 to 14 days
• United States — 7 to 15 days
• United Kingdom — 10 to 20 days
• Anywhere else — 15 to 30 days

These are the real windows, not the optimistic ones. Most orders land in the first half of the range.

Because orders ship direct from our supplier's warehouse rather than from a depot in your country. That is exactly why shipping is free and why the prices are what they are — there is no second warehouse and no middle step being paid for. If you need something tomorrow, buy it locally. We would rather tell you that here than have you find out after you order.

Yes, and it works the whole way — not just to the border. You will get it by email once the parcel is picked up.

For orders outside Canada, your country may charge customs duties or import taxes on delivery. Those are set by your own customs authority, they are not included in our prices, and they are the customer's responsibility. We have no way to pay them on your behalf or to predict them.

First, check with your neighbours and around your property — carriers leave parcels in odd places. Then contact your local carrier with your tracking number; they can see things the tracking page does not show. If it is still unresolved after 5 days, email us and we will investigate. If the carrier confirms the parcel is lost, you choose: a replacement or a full refund.

Yes. You have 30 days from delivery, and "I changed my mind" is a valid reason — you do not have to justify it. Contact us first so we can tell you where to send it.

If the item is defective, damaged or simply not what you ordered, we cover it. If you changed your mind, return shipping is on you. We would rather state that plainly than bury it.

Photograph it before you open anything else, and email us within 48 hours. We send a replacement at no cost to you. You do not need to ship the broken one back first, and you do not need to argue about it.

Once the return is approved, the refund goes back to your original payment method within 3 to 5 business days, and you get a confirmation email. Your bank can take another 3 to 5 business days to show it on your statement — that part is out of our hands.

Not directly. Return the original for a full refund and place a new order — it is faster for you than waiting on an exchange, and it means you are never left without either.

Three things: anything sent back more than 30 days after delivery, anything with visible wear beyond a normal inspection, and anything shipped back without contacting us first. That last one is not us being difficult — a parcel that arrives with no name attached is a parcel we cannot match to an order.

90 days against manufacturing defects, on top of the 30-day return window. If something fails on its own within that time, that is on us.

We start with a problem, not a product — something people stopped noticing because they assumed nothing could fix it. Then we go looking for the thing that fixes it, and most of what we find does not make it: wrong size, too flimsy, or it only works in the demo video. We check the supplier's real order history and rating before we check anything else. That is why there are thirteen products here and not three hundred.

Because we are new, and the honest answer is better than a page of invented ones. When we have reviews they will be real, from people who actually bought. Until then: every product page has a section saying what the thing won't do, you have 30 days to send anything back, and one person answers every message within 48 hours. That is what we can promise today.

Read the "what it won't do" section on the product page before you read anything else. It is the fastest way to rule a product out, and ruling it out costs you nothing — which is the point of having it there.

Yes. Write from the contact page and you get a reply within 48 hours, Monday to Friday. Not instant, not a bot — a real answer from the person who runs the store. If you write on a weekend, it lands Monday.

One person, working from Montréal, Canada. The same person picks the products, writes these pages and answers your email.